Privacy Policy

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on the personal information we will collect about you, what we do with your information, and who your information might be shared with.

Information we may collect about you

Personal information provided by you
The information you give us may include personal information like your name, address, email address, telephone number, date of birth and bank details(refunds only) You may give us your information by filling in forms including those on our website (www.thereselangart.com) or by corresponding with us in writing, by telephone, email or otherwise. This includes information you provide when you correspond with us. Plus when you report a problem with the website. Further details on the information we may collect and the purpose for its processing are below.

Information we collect through our website (including use of cookies)
Our website uses cookies. Cookies are text files placed on your computer to collect Standard Internet Log information and visitor information. These cookies allow us to distinguish you from other users of the website and allow us to collect information about your visit to our website.

How will we use the information about you?

• We may process the information we collect about you to respond to any communications that you send to us. This information may be collected from any correspondence you send to us, telephone calls you make to us, or through any website contact forms. This information includes your name, address, email address and phone number, and may be processed by us for the purposes of responding to you and keeping record of those communications. This processing is necessary for the administration of our business and the provision of our services, which is necessary for the legitimate interests of our business;
• to administer our website, carry out data analysis, allow you to participate in interactive features of the website, ensure content is presented in the most effective manner for you and your computer and monitoring website usage. The information we may process for these purposes may include the Internet Protocol (IP) used to connect your computer to the Internet, your user account login information, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform and information about your visit toYou can find more information about controlling cookies at aboutcookies.org;

Marketing

We will only send you information by email about products or services you have previously requested information about.
You can ask us to stop sending you marketing messages at any time. If you would like to do this, please email us. If you would prefer to be contacted by post over email, then please let us know.

Who your information might be shared with
We respect your privacy.
We will take all steps reasonably necessary to ensure your personal data is treated securely and in accordance with this privacy policy, these steps may include a variety of legal safeguards, including entering into data processing or transfer agreements; ensuring the recipients of your personal data operate in countries that have been deemed by the UK to provide an adequate level of protection for personal data or they are certified under an approved certification mechanism, such as the “UK extension of the EU-US Data Privacy Framework” (details of which can found at https://www.dataprivacyframewo…)

Keeping your data secure
We will use technical and organisational measures to safeguard your personal data. All information you provide to us is stored securely.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Retention of your data
We will not retain your personal data for longer than is necessary in relation to the purposes for which the data was collected or otherwise processed.

What rights do you have?

Right to request a copy of your information
You can request a copy of your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Right to correct any mistakes in your information
You can request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please email us . If you would prefer to be contacted by post over email, then please let us know.
Right to restrict processing of your personal data
You have the right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data
Right to withdraw consent
Where we have relied on your consent for the processing of your personal data, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you wish to withdraw your consent please, email us.
Exercising your rights
If you wish to access your personal data (or exercise any of the other rights), then please contact us using the details under Contact
How to contact us
Please contact us if you have any questions about this privacy policy or the information we hold about you, including making requests to exercise any of your rights in relation to your personal data.

Complaints
We take your privacy very seriously and try to adhere to the highest standards when collecting and processing your data. However, if you think there is a problem with the way we are processing your personal data, then we encourage you to contact us directly to see if your concerns can be addressed.
Changes to the privacy policy
We may change this privacy policy from time to time. Any changes we make to this privacy policy will be posted on this page and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to this privacy policy.

Updated April 2025